We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients, and out of consideration for therapists’ time, we have adopted the following policies:

CANCELLATION: 24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give your therapist a reasonable time of advanced notice, you may be charged 40% for your missed appointment.

NO-SHOWS: Anyone who either forgets to or consciously chooses to forget their appointment with no contact will be considered a “no-show”. They will be charged the full amount for their “missed” appointment and future service will be denied until payment is made. 

LATE ARRIVAL: If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there’s enough time remaining to start a treatment. Regardless of the length of a treatment actually given, you’ll be responsible for the “full” session; however, we will do our best to satisfy the scheduled time.